Allivet

I attempted to purchase heartworm medication. I gave Allivet my credit card information. Three days later they called to inform me that I would need to upgrade to the higher weight because my vet had suggested it . I called my vet an he denied this. I advised Allivet to cancel the order and thought this was done. Now SIX MONTHS LATER they run my CREDIT CARD for the full amount for the higher weight product . The vet denied the prescription request from Allivet !! Am filing a police report for credit card theft !!

They put you on auto ship without asking, I went online to reorder (needed vet authorization) on 12/03, shipment received. On 12/15 received a second shipment based on auto ship. Two $100.00 charges in fifteen days!

Every time we ordered on auto ship, they either didn't have it, or they stated that it would be shipped to us " next day" shipping. Nothing but lies!!!! These people do not care about your pets. All we got was them stating we are sorry, and that the problem would be taken care of. Please do not use this company for anything!!!! I doubt if they are even in Florida, by the way they speak. RUN, RUN, RUN!!!!!

I have been using Allivet for 4 months, Today is 5/8/20, I have a great Dane with savvier allergies to the point if he misses one day of his medication he breaks out in a rash all over his body and his paws begin to swell to the point he can't walk he is currently on Apoquel the first few order went pretty smooth with Allivet then when I reordered his medication on 4/17/20 they have a 5-10 day shipping I usually allow a few extra days in my dogs medication to make sure he doesn't run out, they sent me the tracking # just like the other times so I was tracking it on the 5th day I noticed the tracking # they sent me was tracking something in the Miami postal office and all is said was Pending waiting approval every day, I called Allivet on the 4/28/20 talked with their customer service and the guy on the phone said he had no idea what was going on and, that he would send it out again and said he would send it 3-5 day shipping he then sent me a receipt to my email with 0 cost on it but no tracking # just an order # RS-0005998 I then was waiting again and had no way to track it, I waited the till Friday the 5/1/20 till I called again at this point it had been 3days but I had no way to track the order when I talked to the customer service person he said he had no idea what was going on with the order I then asked him to speak with a Manager he refused I then asked him to send the medication next day air and he said he would have it sent next day air, I then told him I wanted a tracking # sent to my email and a manager to give me a call I then gave him pm personal cell phone number he said he would have a manager call me and I would have the tracking number shortly in my email, I waited all day for a call from a manager and a tracking # I received neither! I tried to call back but they were closed I had to wait till Monday to talk to someone, at this point my dog had run out of medication and he was broke out in a all over the body rash and his paws were so swollen he was having a hard time walking I then took him to my vet to get him medication and healthy again on Saturday 5/2/20 this was a $230 vet bill with his medication, I then called Allivet again for the third time on Tuesday 5/5/20 because I had not received his medication yet nor did a manager ever give me a call when I called I just so happen to be the same guy I talked to on Friday I aked him why I had not received my dogs medication yet, and why I had not gotten a call from a manager/supervisor yet he then played like he had no idea what I was talking about, he then told me I never called on Friday, 5/1/20 I then asked to speak with a manager he refused again, just like he did on Friday but this time I would not get off the phone, he then put me on hold for about 18 min, another person picked up the phone and claimed to be a manager, I then told him the same story I am telling all of you and he said that there was nothing in the computer for me calling that Friday the 5/1/20 so when I called on that day the customer service guy I talked to never put in that over night shipping and never notified a Manager to call me, I informed him of the issues I have had and that I had an emergency vet visit because of all of this he sad sorry and offered me a $20 coupon, I was so disgusted with the way this company had handled their self I told him to keep the $20 he then told me the medication would be there Wednesday the 5/6/20 I informed him I was never sent any tracking information the medication did show up later that day and after it showed Allivet sent me an email with the tracking information a lot of good it does when it had already arrived I thinking they did it to try to cover their but saying they sent it, I informed the manager I would try to let everyone I know what kind of business they are and how they operate he had no concern or any answers why this all had happened in the first place. the biggest thig for me was being lied to by the customer service call in line telling me they were sending it over night because the previous two attempts faild and then pretending like I never even called. I am a company owner myself and If one of my employees had done something like that I would defiantly be looking in to it, I have all of the emails and phone records to prove it and the manager never even asked, so I have a feeling this is how they operate and this is not the first time this has happened. I will not do business with them again and I encourage anyone considering doing business with them to look elsewhere.

Twice I have mailed paper prescriptions to Allivet and they have claimed they never received them. My bet then would fax the prescription and Allivet would claim it wasn't received. The prices may be good, but it isn't worth the hassle.R

One order last summer had very short expiration dates of about 6 months of shelf life. I accepted that as the prices are low. I ordered two strengths of Nextgard recently, and another non-prescription item. The non-prescription items (same item but more than one) were never sent. They held the order as I needed another strength added to prescription part of order due to weigh of dog. I approved the additional box(s) but order was never sent. Called back and order still on hold and getting emails that there was a problem. No problem, so order cancelled. Flash ahead approximately a week later and I suddenly get notice that the order is shipped without my approval and that it is a recurring order. How does a cancelled order become recurring? Called immediately and it already shipped at a price almost $20 more than the original order even with a discount added (for recurring product) to the order in transit. I go into order online and cannot see a recurring order, just a cancelled order and then the new order shipped. They aren't able to make the price the same as the original. So after an exhausting conversation they sent an order that they would not send originally without additional strength, not approved by me after cancellation, leave off the non-script items, and make a cancelled order recurring. And they have my card on file. Amazing. Let's see what the expiration date is this time. AND I was told I can return for a refund once received, but there was no return authorization sent. They would apply refund to my card. Since they deleted my card on file - hmmmm. Not sure I want to end up paying for something they say they never got as a return or end up paying good money to prove it was returned and then spend hours on the phone trying to get refund. The employee who answered has no authority to make anything right, and when explaining something it is easy to confuse him. The frustration alone is worth buying somewhere else. Check out Walmart's prices and Chewy.com always make the customer happy when something goes wrong.

PROBLEM: Even after pressing the cap down several times the liquid medication will not come out. I have to make a larger hole in the vial top. Question: I noticed that after I use there remains some white residue left on the inside of the vial. Could that be some undissolved medication?

From: Mario Valerio Sent: Saturday, January 4, 2020 12:37 PM To: Allivet; Allivet Cc: Allivet Subject: NEGLEGENCE AND MISINFORMED INFORMATION Importance: High IN REPONSE TO YOUR FANCY EMAIL BELOW : Dear MOULAY EL JAAFARI, This email is to inform you that your veterinarian's office has been contacted for Prescription Approval, and as of this moment we have not heard back from your Veterinarian. In order for us to dispense your pet's medication, your veterinarian must approve the prescription request.In order to expedite this process we encourage our clients to contact their veterinarian as well; this action usually results in a quick response. Please contact us by phone at (877) 500-**** or email us customercare@***.com with any questions or concerns. Thank you for choosing Allivet Pharmacy for your pet's needs. ESPECIALLY 4 YOU ! WOW! THIS IS RIDICULOUS. FIRST OF ALL YESTERDAY AT 12:20 PM PACIFIC STANDARD TIME I CALLED YOUR PLACE OF EMPLOYMENT WERE FROM THIS EMAIL , IT LOOKS AS IF YOU DON'T KNOW YOUR JOB AND THERE'S NO COMMUNICATION OR NOBODY WRITES NOTES ON ACCOUNT. I WAS ON THE PHONE W ONE YOUR REP. AND I CALLED MY VET'S OFFICE AND WE HAD 3 WAY CONVERSATION IN REGARDS TO THE AUTHORIZATION. MY VET FAXED OVER THE OK TO YOUR PLACE EMPLOYMENT AND THE REP. TO WHOM I WAS SPEAKING WITH RECEIVED THE FAX. IN YOUR FAX MACHINE AT ALLIVET. AT 1:55 PM EASTERN STANDARD TIME. THE REP. STATED THAT SHE WOULD EXPEDITE THE ORDER W SHIPPING AND INFORM THEM OF THE URGENCY. SO THAT THEY CAN OVERNIGHT FOR TODAY, SAT. ALSO THAT SHE STATED THAT SHE WOULD EMAIL ME. NONE OF THAT HAPPENED. SO NOW MY PET WILL BE WITHOUT HER MED FOR 3 DAYS. OH, WELL..... BOTTOM LINE SHE DON'T GIVE A DAM. AND SHE JUST TOLD ME WHAT I WANTED TO HEAR ! THEN YOU SEND ME THIS EMAIL AT 7:24AM TODAY: ( Dear MOULAY EL JAAFARI, This email is to inform you that your veterinarian's office has been contacted for Prescription Approval, and as of this moment we have not heard back from your Veterinarian. In order for us to dispense your pet's medication, your veterinarian must approve the prescription request.In order to expedite this process we encourage our clients to contact their veterinarian as well; this action usually results in a quick response. ) OK. SO THAT'S THAT. ARE YOU CLEAR NOW OR WHAT ??? SO YOUR SPECIAL EMAIL INFORMING ME W WHAT YOU ASSUMED THE SITUATION WAS DID NOT PAN OUT FOR YOU VERY WELL. DID IT ??? GRETA JOB ....AS THEY SAY " YOU SHOULD NOT ASSUME THINGS BECAUSE THEN YOU GIVE THE IMPRESSION THAT YOU ARE VERY SPECIAL. I GUESS NO NOTES FROM AGENT FROM YESTERDAY TOO. ANOTHER SPECIAL MEMBER. WOW!!! ANOTHER THING. ONE OF YOUR OTHER AGENTS EMAILED ME TODAY AT 7:12 AM AND STATED THE SAME CRAP THAT YOU JUST SENT ME. SHE ALSO THROUGH IN THAT SHE TRIED TO CALL MY VET BUT PAUL DID NOT ANSWER, NEWS FLASH, THEY ARE OFF SAT. AND SUNDAY ( GOOGLE IT ) ANOTHER SPECIAL EMPLOYEE AT ALLIVET ! WONDERFUL! DID YOU COPY AND PASTE HER EMAIL TOO?? ALSO SHE STATED THAT THEY DON'T DO OVERNIGHT ON SATURDAYS. GREAT EXAMPLE OF ANOTHER SPECIAL MEMBER TO WHOM I SPOKE TO YESTERDAY THAT SAID OTHERWISE. " HEY, IT'S NOT PET,SO WHY WOULD SHE CARE??? MAYBE IT'S TIME TO LOOK FOR ANOTHER JOB???? SO BASICALLY SHE EITHER LIED OR DID NOT KNOW ABOUT THE NO SATURDAY DELIVERIES. I WONDER HOW MANY YEARS SHE HAS BEEN EMPLOYED AT ALLIVET? ( I'M GUESSING 5 YEARS } WHAT A SHAME !! ANY THOUGHT ON YOUR SPECIAL AGENTS WORKING AT ALLIVET ??? THEN AT 7:59 ANOTHER SPECIAL AGENT OF ALLIVET EMAILED ME ABOUT A CHARGE OF $77.00 THAT I WAS CHARGED FOR VETORYL TO WHICH I MENTION YESTERDAY. AGENT STATED THAT THE $77.00 WAS A CHARGE FROM THE LAST ORDER ON 11/22/19 FOR ANOTHER MED. I SENT HIM A REPLY ALONG WITH AN ATTACHED ORDER PIC. FROM ALLIVET . I'M LOOKING AT THE ORDERS . 11/22/19 CHARGE WAS $57.18 NOT $77.00. DOES HE NOT HAVE ACCESS TO LOOK AT MY ACCOUNT AND SEE ORDER ID AND CHARGES ON ACCOUNTS?? ANOTHER SPECIAL TEAM MEMBER OF YOURS . SUGGESTION. I BELIEVE YOU ALL SHOULD HAVE THE FACTS AND INFO KNOW SO THAT YOU DON'T SEND CLIENTS EMAILS OF THIS SORT. GIVING INCORRECT INFO TO CLIENTS MAY AFFECT THERE PETS HEALTH ( NOT A GOOD LOT FOR ALLIVET AND ALL THE SPECIAL TEAM MEMBERS YOU HAVE ??? ) I THINK A TRAINING COURSE WOULD VIDAL FOR ALL SPECIAL MEMBERS? DOES THE MANGER KNOW ANY OF THIS OCCURRENCE? AFTER ALL YOUR DEALING W LIFE SAVING MEDICATIONS FOR CLIENTS WITH SICK PETS THEY LOVE. I WOULD THINK THAT YOU WORK AT ALLIVET,, BECAUSE YOU LOVE ANIMALS ??? MY BELLA HAS 2 CONDITIONS. CUSHING AND HEART MURMUR. BASICALLY TERMINAL CONDITIONS. SHE HAS TO BE ON MEDS HER ENTIRE LIFE. SO MISSING 2 DAYS OF NOT TAKING HER MEDS CAN AFFECT HER CONDITION AND SHORTEN HER LIFE SPAM. SHE IS 10 YEARS OLD. THESE CONDITIONS BASICALLY ACCORDING TO MY VET HAVE A LIFE EXPECTANCY OF 2 TO 4 YEARS. DEPENDING OF THE ANIMAL. SOME EARLIER. THAT'S THE MAIN REASON I CHOSE TO GIVE HER MEDS PRESCRIBED BY MEDICAL PROFESSIONAL RATHER THAN GO THE HOLISTIC WAY OR JUST WAIT AROUND. I LOVE AND ADORE MY BELLA AND I WANT HER AROUND AS MUCH AS POSSIBLE. EVERYDAY BELLA IS A BLESSING JUST KNOWING AND HAVING HER W ME. I'M ALSO A DISABLED PERSON W MANY MEDICAL CONDITIONS. BELLA IS MY LIFESAVER AND BRINGS JOY TO MY LIFE AND IS A VITAL PART OF MY EVERYDAY HEALTH. BASICALLY IT'S LIKE BEING HIV OR HAVING CANCER FOR PEOPLE! A LITTLE COMPASSION AND BEING WELL INFORMED IS EXTREMELY VIDAL WHEN WORKING IN ALL MEDICAL FIELDS. I HOPE I WAS AB;E TO INFORM YOU WITH THE ACCURATE INFORMATION. MY PET IS EVERYTHING TO ME, SO I CAN'T RISK THESE TYPES OF ERRORS AND WRONG INFO, AND CARELESSNESS EVER HAPPEN AGAIN. I LOVE MY DOG AND WILL DO ANYTHING FOR HER. LIKE I SAID I LOVE MY PET! AND I PAY FOR THESE MEDS. THERE NOT FREE. YOUR STAFF NEED TO PUT THERE PERSONAL OPINIONS AND DISLIKES TO THEMSELVES, BECAUSE IT SHOWS IN THERE JOB PERFORMANCE. VERY SIMPLE. I LOVE MY DOG. I'M PAYING FOR THE MEDS. THEY GET PAID FOR DOING A JOB, SO PUT SOME EFFORT IN WHAT YOUR RESPONSIBILITIES SHOULD BE. YOU HAVE PEOPLES BELOVED PETS LIFE'S IN STAKES. THIS IS NOT WALL MART! YOU DEAL W MEDICATION FOR PETS THAT ARE SICK AND HAVE TERMINAL DIAGNOSES THAT ARE A LIFE AND DEATH MATTER. I DON'T APPRECIATE OR WILL.TOLERATE MISINFORMED INFORMATION. GET INFORMED AND SHOW SOME INITIATIVE IN YOUR JOB. CUSTOMERS DEPEND ON ALLIVET AND STAFF FOR THE SAFETY AND WELLNESS OF THERE LOVED PETS. I WOULD APPRECIATE IF YOU MAY SPREAD THIS AROUND TO YOUR TEAM. PUT YOURSELF IN OUR SHOES FOR A MINUTE. ALSO PUT YOUR PERSONAL BELIEFS AND DISLIKES AT HOME. WORKING FOR A MEDICAL FACILITY THAT HANDLES PETS MEDICATION IS NOT JUST A JOB. TRY HARDER AND SHOW COMPASSION ! THANK YOU, MOULAY EL JAAFARI JUST A REMINDER !

I have been with this company for 2 years, no problem. Suddenly they have the wrong vet info on file and even though I have called 5 times and emailed 15 at least they still get it wrong. I even was given a store credit which they did not honor. Stay away.

HI, MY NAME IS MOULA EL JAAFARI. I PLACED AN ODER ON 08/28/16 FOR MY DOGS MED. MY DOG HAS CUSHINGS DECEASE AND SHE NEEDS TO BE ON MED. FOR HER ENTIRE LIFE. THROUGH YOUR BILLING AND HISTORY AND TRACKING NUMBER IT SHOWED THAT THE ORDER HAD GONE OUT AND IT WAS TRANSIT TO MY ADDRESS IN CA. ALL OF SUDDEN IT WAS ROUTED TO FL. I SPOKE TO YOUR CUSTOMER SERVICE DEPT. AND THEY DID NOT KNOW WHY THAT HAPPEN. THERE'S GOT TO BE A WAY OF FINDING OUT WHY?? THE AGENT STATED THAT HE WOULD SHIP THE ORDER THROUGH NEXT DAY DELIVERY, SO THAT MEANS THAT I SHOULD RECEIVE IT TOMORROW SATURDAY 8/15/16. I DON'T UNDERSTAND WHY DID HAPPEN TO MY ORDER AND NOBODY CAN GIVE ME AN EXPLANATION AS TO WHY. I TRUSTED IN ALLIVET TO RECEIVE MY ORDER IN TIME AND WITHOUT ANY HASSLE. MY DOG HAS BEEN OUT OF HER MED. NOW FOR 5 DAYS. I WOULD APPRECIATE A RESPONSE. MY NUMBER IS 305/815/7025. THANKS, MOULAY EL JAAFARI

Allivet's pharmacy is not open on weekends, despite paying for 2nd Day Business Air service. Once they receive approval (which took me 6 calls to their business), it takes another 24-48 hours for them to process and ship your order. Their pharmacy closes at 5pm ET even though their site says they are open till 7pm ET. So, after paying almost 50 dollars for 2nd day air on a Thursday, Allivet tells me my order won't go out till Wed or Thurs of the following week. How does that mesh with their shipping page or the copy on the receipt, or their published "open hours" - Do not order from them if something is time sensitive. -- I will never order from them again.

Ordered heartworm meds for my 3 dogs. takes two days to log a mailed in script, once the script arrives. Then it takes two days to prepare shipping, then 5-10 business days for shipment to arrive. my script mysteriously never got there as of 10 days from mailing it. They don't ship on weekends. They didn't bother to ship my 3 Soresto collars in the meantime. The Customer service rep was tentative about important information. Other, much better options for this service are out there. Never had this problem with any of the others, Chewy, Doctors and Foster, Petmeds. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx

I ordered some medicine that has helped my pet in the past from another website. Since this was one of the few places that sold the medicine for a cheaper price I ordered from them, and next day shipping also. I am not sure how long next day shipping after placing an order on a Saturday would have been but I received the medicine Tuesday afternoon which I thought was longer than expected. Well that didn't matter as my pet passed over the weekend so I no longer needed to medicine. I called them in an attempt to return the medicine. Well, after paying $22 for next day shipping and $20 for the medicine, I would only get a refund of $16. Not worth the hassle if I can't get a full refund after much grieving. If I walked into any pet store in my area, they would give me a full refund no problem, its bad enough they still have to keep a percentage of the product. I am very disappointed with this company and have no intentions on shopping with them again. A first experience and what a bad one!